Frequently Asked Questions

The minimum age to register and play at 93 Jili is 21 years old, in strict compliance with Philippine gaming regulations enforced by PAGCOR. This applies to all players across the Philippines — whether you are in Manila, Cebu, Davao, or anywhere else in the country. Age verification is mandatory, and any account found to belong to a person under 21 will be immediately closed. We take this requirement very seriously.

KYC (Know Your Customer) verification is required before you can make your first withdrawal. To complete KYC, log in to your 93 Jili account and navigate to Account → Verification. You will need to upload a clear photo of a valid Philippine government-issued ID — accepted documents include:

• PhilSys National ID
• Passport
• Driver's License (LTO)
• SSS / GSIS ID
• Voter's ID
• PRC ID

Verification is typically completed within 24 hours. You may also be asked to submit a selfie holding your ID for additional confirmation.

On the login page, click the "Forgot Password?" link below the password field. Enter the mobile number or email address registered to your account, and you will receive a password reset code via SMS or email. Enter the code, then create a new strong password. If you do not receive the reset code within a few minutes, check your spam folder or contact our support team at [email protected].

No. Each player is permitted to hold only one active 93 Jili account. Creating multiple accounts — whether under the same name, different names, or using different devices — is a violation of our Terms & Conditions and may result in the permanent closure of all associated accounts and forfeiture of any balances. If you believe a duplicate account has been created in your name without your knowledge, please contact our support team immediately.

93 Jili supports the most popular payment methods used by Filipino players:

• GCash — instant deposits, minimum ₱50
• Maya (PayMaya) — instant deposits
• Bank Transfer — BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card — Visa and Mastercard debit cards linked to Philippine bank accounts

All transactions are processed in Philippine Peso (₱). We do not accept credit cards for gambling deposits, in compliance with Philippine regulations.

The minimum deposit at 93 Jili is ₱50 for GCash and Maya. Bank transfer minimums may vary depending on your bank, but are generally ₱100 or above. There is no maximum deposit limit for standard accounts, though high-volume deposits may require additional verification in line with our anti-money laundering obligations.

GCash and Maya deposits are processed instantly — your 93 Jili balance is credited within seconds of a successful transaction. Bank transfers typically take 15 minutes to 2 hours depending on your bank and the time of day. If your deposit has not reflected after 2 hours, please contact our support team with your transaction reference number.

93 Jili does not charge any fees on deposits. However, your payment provider (GCash, Maya, or your bank) may apply their own transaction fees. We recommend checking with your provider before initiating a transfer. Any fees charged by third-party payment providers are outside 93 Jili's control and are not refundable by us.

To withdraw, log in to your 93 Jili account and go to Account → Withdraw. Select your preferred withdrawal method (GCash, Maya, or bank transfer), enter the amount, and confirm. Make sure your KYC verification is complete before requesting a withdrawal — unverified accounts cannot process payouts. Withdrawals are sent to the same payment method used for your most recent deposit where possible.

Withdrawal processing times at 93 Jili are among the fastest in the Philippines:

• GCash / Maya: Within 1–3 hours (most are processed within 30 minutes)
• Bank Transfer: 1–3 business days depending on your bank

Withdrawals submitted during peak hours or on weekends may take slightly longer. Our finance team processes withdrawal requests 24 hours a day, 7 days a week.

The minimum withdrawal amount at 93 Jili is ₱100. There is no maximum withdrawal limit for verified accounts, though very large withdrawals may be subject to additional security checks in line with our compliance obligations. If you encounter any issues with a withdrawal, our 24/7 support team is always available to assist.

93 Jili offers a generous welcome bonus for new Filipino players on their first deposit. The exact bonus amount and terms are displayed on the promotions page at the time of registration. Welcome bonuses are subject to wagering requirements — meaning you need to wager the bonus amount a specified number of times before it can be withdrawn. Always read the full bonus terms before claiming any offer.

A wagering requirement (also called a playthrough requirement) means you must wager your bonus funds a certain number of times before you can withdraw any winnings derived from that bonus. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games may contribute different percentages toward wagering — slots typically contribute 100%, while table games may contribute less. Full details are always listed in the individual bonus terms.

Yes. If you prefer to play without bonus funds and their associated wagering requirements, you can opt out of bonus offers in your account settings under Account → Preferences → Bonus Settings. Some players prefer this approach for simpler, unrestricted withdrawals. You can re-enable bonus eligibility at any time from the same settings page.

93 Jili offers a wide variety of games tailored for Filipino players:

• Slots — hundreds of video slots with various themes, paylines, and jackpots
• Tongits Go — the classic Filipino card game, playable online against real opponents
• Bingo — fast-paced online bingo with multiple rooms and prize pools
• Astar Live — live dealer games including baccarat, roulette, and blackjack with real dealers

New games are added regularly. Check the 93 Jili Casino page for the latest additions.

Yes. All slot and RNG-based games at 93 Jili use certified Random Number Generator (RNG) technology, which ensures that every spin, card draw, and game outcome is completely random and cannot be predicted or manipulated. Our game providers are reputable international studios whose RNG systems are independently audited. Live dealer games use real physical equipment (cards, roulette wheels) operated by trained dealers, streamed in real time from professional studios.

Absolutely. 93 Jili is fully optimized for mobile play on both Android and iOS devices. You can access all games directly through your mobile browser — no app download is required, though a dedicated app may be available for an even smoother experience. The mobile interface is designed for Philippine internet conditions and works well on both WiFi and mobile data connections.

93 Jili uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal information and financial details are stored securely and are never shared with unauthorized third parties. We comply with the Philippine Data Privacy Act of 2012 (Republic Act 10173) and maintain strict data handling protocols. For full details, see our Privacy Policy.

Two-factor authentication adds an extra layer of security to your 93 Jili account. To enable it, go to Account → Security → Two-Factor Authentication and follow the setup instructions. You can choose to receive your 2FA code via SMS to your registered Philippine mobile number. We strongly recommend enabling 2FA to protect your account from unauthorized access.

If you suspect that someone has accessed your 93 Jili account without your permission, take these steps immediately:

• Change your password right away via the login page
• Enable two-factor authentication if not already active
• Contact our support team at [email protected] to report the incident
• Request a temporary account freeze while the issue is investigated

Our security team will investigate and respond within 24 hours. Never share your password or OTP codes with anyone — 93 Jili staff will never ask for your password.

93 Jili provides a full suite of responsible gaming tools available free to every player:

• Deposit Limits — set daily, weekly, or monthly caps on deposits
• Loss Limits — restrict how much you can lose in a given period
• Session Time Reminders — get notified when you have been playing for a set duration
• Cooling-Off Period — temporarily suspend your account for 24 hours up to 30 days
• Self-Exclusion — permanently close your account for a minimum of 6 months
• Reality Check Pop-Ups — periodic reminders showing your session time and net position

All tools are accessible from Account → Responsible Gaming. For more information, visit our Responsible Gaming page.

To self-exclude, go to Account → Responsible Gaming → Self-Exclusion and follow the steps. You can also request self-exclusion by emailing [email protected] — our team will process the request within 24 hours. Self-exclusion is irreversible for a minimum of six months. During the exclusion period, you will not be able to log in, deposit, or play. Your account balance will be preserved and returned to you upon verified request after the exclusion period ends.

If you or someone you know is struggling with problem gambling, help is available in the Philippines:

• PAGCOR Player Protection Program — contact PAGCOR through their official channels for referrals and guidance
• National Center for Mental Health (NCMH) — Mandaluyong City, provides counseling for behavioral addictions
• Gamblers Anonymous Philippines — free peer support groups in Manila, Cebu, Davao, and other cities
• 93 Jili Support — email [email protected] for confidential assistance 24/7

Remember: Gambling is addictive. Know when to stop. Seeking help is always the right move.